Copy of the memorandum ;
ALL INDIA POSTAL EMPLOYEES UNION- Group-C
Prakasam Dn., Ongole – 523 001
To, Dtd.
08-06-16
The Sr. Supdt. Of Post offices,
Prakasam Dn., Ongole – 523 001
Sir,
We wish it to bring the miseries
of the staff in dealing with McCamish (PLI/RPLI) and CBS (Finacle).
It
came to know that the department is happy from officer level to ministerial
level, at the speedy transformation of our department into online connectivity
in regard to PLI , RPLI and banking solutions. But in prevailing situation the
things are very much different. In majority of the operative offices there will
not be electricity power for major part of work hours. If at all there is Ele.
Power supply there may be deficiency in connectivity with online servers. There
is no good and adequate knowledge to the staff in dealing with the online
operations. If all of these are working and well connected, there will be
problems with printers and non availability of stationery. After all, there
will be a final problem of COD (Close of the day procedure). If this is delayed,
the staff are forced to sit hours together for ending of the day and even in
some cases staff are forced to go to
nearest office where the electricity and connectivity is all doing well. Like
this there are countless problems every where.
Apart from all the above some other
problems are narrated here under for favor of kind information;
McCamish Issues:-
1.
For many policies, earlier premium approved
differs with the rate of premium available online and it has become a major
problem in dealing with the customers.
2.
Many policies appear in system admin queue
even after disbursement is paid as there is no power to system admin then why
there is system admin queue and for each such case CPC have to raise the
ticket.
3. There is no provision to view the reports of BO’s of HO’s in McCamish due
to which HO’s are unable to tally the BO summary with Mccamish. Some procedure
naming “Push back” amount has been introduced by suggesting per contra UCP
sanctions from divisional head. But no fool proof checking is designed at any
level. By this staff at HO / DO level will be in danger of delinquencies in
excess sanctions.
4. No deployment of posts have been done from the administrative offices to
CPC’s whereas all the work relating to Insurance have been delegated to
operative office. All CPC’s are working without establishment sanctions and
adequate staff is also not deployed at CPC’s.
5. Issues for which tickets are raised are not resolved at earliest, sometimes
issues are resolved after 20 days. Facing the customers has become a un
bearable problem. The staff are forced to indulge in unwanted arguments with
the policy holders.
6. There are good number of APS policies which are not migrated to mcCamish
software.
7. Out of 30 days of month reports are not accessible in almost 10- 15 days at
evening when the offices have tally their accounts. Sometimes offices have to
kept the money out of account and tally the accounts on next day.
8. The McCamish receipt printing is not adjusted to the stationery supplied.
The perforation designed not suites with the stationery supplied for printing
the customer receipt.
Networking Issues
1.
The contract have been assigned to sify
technologies for providing NSP-1 and NSP-2. The service provider for primary
link i.e. NSP-1 is BSNL and Whenever NSP-1 get down in 80% offices network does
not get on to NSP-2 automatically. The finacle is not accessible in NSP-2 and
as far as the quality of NSP-2 is concerned, it overall results comes to be
unfruitful. The expenditure which the department of posts is spending on
NSP-2(dongle based) is all in vein. No outcome for good network is shown even
after up gradation of bandwidth in class D and E Post Office. Whenever the
ticket for non working of NSP-1 is raised the only reply from Sify side is that
the problem is at the end of BSNL and no settlement is made till the BSNL
restores its network. Offices are having their work held up for more than 10
days and in some instances for more than a fortnight. The higher offices forces
the operative staff to clear their pending work in nearby feasible location
which is not a proper way at all.
2.
There is only one Circle Coordinator of
Sify followed by one service engineer for 2 postal division. It is not
practically possible for this crew to rectify the major fault when fault
persists in more than one location simultaneously. On the other side officials
from Sify/Infosys/TCS used to direct the System Administrators to resolve the
networking issue/other issues in Post Offices. And Our department denies to
give a special grade to System Administrators.
Finacle
1. The main base for the non-accessibility of the Finacle server, is either
with the Main server capacity or the programming done by the Infosys. Bandwidth
alone is not the reason for the slowness in Finacle. So,server as in Railways
has to be installed. If necessary post offices across the country may be
divided into four zones and one server for each zone with inter accessibility
may be installed. The bandwidth for single handed and other S.Os should be
increased. To overcome the existing problem additional servers shall be
provided to bear the load.
2. From the date of migration, the Finacle server is not running promptly and
takes very much time in processing even a single transaction.
3. Agent portal is not working from last 10 days and not services of this
portal is not resumed till date.
4. Variety of services in Finacle Server found to be inaccessible on routine
basis. Whenever one error rectified, another appears in a consecutive manner.
5. Finacle works on the principle of maker and checker, but in single hand
offices where only one official works, this concept of maker and checker not
seems to be logical. Either the concept of maker and checker should be scrapped
or the concept of single hand offices should be abolished. All single hand SO’s
should be upgraded to Double Hand SO’s.
6. Whenever the deposits for SSA, SB and PPF is made, the trans-id directly
enters into posted stage and no modification/deletion is possible in this
stage. In the later stage supervisor finds any mistake during verification, the
only way to get rid is the verification of that particular trans-id. For this
the only solution is that the deposit made by counter clerk firstly have to
enter in the entered stage which allows the rectification of any kind of
mistake.
7. DMCC is pressurizing to execute EOD on 2000 hours daily. And after this
they are not providing any support to the staff who is working late hours in
the night. Workload of transactions is that much that it is not possible to
finish the work well before 2000 hours.
8.
i.
In SSA, total deposit in a Financial year
should not exceed Rs.1,50,000/- but there is no provision to stop any excess
deposit in any single account. The official as well as the public suffers due
to excess deposit in SSA account. Mechanism to disallow any excess deposit
above the limit should be provided.
ii.
For Cash
Certificates, either the present system of Certificates with specified
denomination has to be dispensed with as in banks for Fixed Deposit or Higher
denomination up to Rs.100000/- to be introduced for all Post Offices as
printing of cash certificates consumes much time.
iii.
The supervisors should be given option to
reconcile the errors committed by the clerks at counter while making deposit
entry with reverse option as in PPF deposits.
iv.
In RD accounts Pre Mature closure is not
allowed if any advance deposits is made, till the lapse of the period up to
which advance deposits has been made by the depositor. It denies the right of
the depositor to close the account prematurely. Provision may be made to close
the accounts with advance deposits with provision to recover the rebate given
for the advance deposits.
v.
There is no difference between PLI AND RPLI
policy numbers as far as new accepted policies concerned, so as to get
the print outs in the relevant PD DOCUMENT.
vi.
Similar in case of AEA, GY, CHILDREN
POLICIES; WLA; CWLA etc.. where in NIC it can be differentiated.
vii. While indexing new RPLI proposals at Counters, collection head
is defaultedly set as PLI , and it is very difficult to refund the same if it
is wrongly generated as PLI since for the said type of work, as usual, (i)
FOLDER IS TO BE CREATED(ii) ECMS work is to be completed (iii) DATA ENTRY WORK
IS TO BE DONE by giving irrelevant information -
then only the same can be rejected at QUALITY CHECKER STAGE and it takes
minimum 10 days to refund the amount.
viii. In most of the days, though entry has been made in DATA ENTRY and submitted
properly, the status of the said policy/proposal will show as “ DATAENTRY
RESERVED” ONLY.
ix.
If the address of the insurant is to be
changed, letter only is generated but the same could not be viewed in policy
document which is very essential.
x.
Instructions have been issued to scan old
PLI /RPLI documents for digitization with time frame. High speed scanners
are not available and it is not possible to scan with the existing scanner.
xi.
The out most requirement is adequate
training to the staff. But in Prakasam Dn., the work place training center is
having following deficiencies;
a.
No inter connectivity ( Server ) for
explaining the software properly at Chirala WPTC.
b.
The
Air conditioner provided is not functioning for a longer period.
c.
Training
material is not supplied.
Other Issues: -
1. Shortage of Staff: - There is no
recruitment from last three years and the situation is that all triple hand
SO’s are functioning with two official and like-wise double hand SO’s are
working with only one official. In case of LSG promotions when PA
refused to accept the said promotion the post becomes vacant but the work
is maintained by some other PA, resulting into more burden on PA.
Therefore, it is suggested that the vacant posts of LSG may be included in
the recruitment of PA’s. Same situation is noticed in case of LR Posts
all are lying vacant.
2. Introduction of new branches: - More number of branches have been introduced in the recent year. For
example CPC(PLI/RPLI) have been created at HO level, CPC(CBS) have been created
at Circle Level. But there is no provision in the establishment for the said
branches. The staff for the functioning of these CPC’s have been brought from
other operative offices which suffers smooth working of those offices. For
example 7+ officials are named as system administrators. Three persons at DO
level and one to three persons at HO level are kept under PLI / RPLI work. All
these are further supported by out sourcing personal. It shows that there is
ever need to augment the present staff strength which is not taken up so far.
Due to this diversion, the operative side are suffering shortage , which
causing the deficiency in work aspect. This is forcing delinquencies and forced
recoveries from the staff in the name of pecuniary losses at the fault of inability
of the administration in meeting the staff demand.
3. Infrastructure Problem: - On the one side
department is transforming into a new CBS environment, and on other side
infrastructure situation is very bad for example UPS and Genset of most of the
offices are lying out of order and furniture is not in adequate position. Our
department is spending crores of rupees on these private companies and
harassing own staff up to a great extent.
4. Change of incumbency :-
When there is some change of incumbency owing to leave / deputations /
change of duties , there is a problem of activation of use ID for particular
office. Due to which the deficiency in customer services is inevitable. In some
cases the user ID other official are being used with default passwords. In some
cases , the charge relinquishing official is being forced to reveal the
password to assuming official, which is not correct. For instance , the ID and
default password of an official at Ongole HO has been tried and erroneously the
ID and password relating to the official in Keral has utilized for Ongole HO.
The official in charge who was going on leave at Kandukur south office had been
forced to give her ID and password to the new incumbent. In throvagunta , the
present incumbent is not provided with ID & password due to which even the
GDS official couldn’t withdraw their salaries form their SB accounts even after
completion of one month.
5. Further more, deputing
any official for leave vacancies of Sub offices has become a bigger problem.
Because of Finacle / McCamish problems the staff who are on leave are not entrusted
to rejoin their duties. The staff who are deputed are facing heavy problem in
dealing with local customers. Adding to this , almost 10 C-class offices are
vacant and running on deputations. No staff for leave reserve is deployed.
There is a need for immediate recruitment at least to the present sanctioned strength
level , along with leave reserve.
6. In many cases , the data
given to the Finacle server was fed by outsourcing staff at at the oral
approval from ASP(R) % SSPOs ,for which the wages for the said outsourced
personal are not sanctioned for months together. The immediate friction of
outsourcing staff with the local SPM has become unavoidable. But every enthusiasm
was shown in clearing the bills of Out sourcing Organizations leaving
individual engagements un attended and Computer rents are also sanctioned at a
high speed.
7. The infrastructure ie. Printers: Almost all SOs are supplied
with the color laser printers. But most of the printers supplied are not accommodating
the local preinter refilling. The only remedy is , indenting the toner from the
manufacturer, which is not feasible in most of the cases. Where such printers
are supplied , the said office will not be provided with an other printer,
since it is already supplied with lazer zet , which will be kept idle for want
of supply from the manufacturer. This is nothing but non availability of
printer. Without printer , the SPM can not submit due reports to HO /DO , which
may lead to delinquency in services.
8. Correctness of the data: As it is known that the
data in respect of SOs was fed with by the outsourcing units directly. No efforts
are made for prior feeding the same into “Sanchaya”. Even the data given to
Finacle is not checked at various levels. The entire burden was thrown on the
SPMs. In no case the Sub divisional head has verified the data for completing
the verification certification.
The above are only
the important items which shall be attended as if fire on the top roof. We are
expecting immediate and swift action from the divisional administration to take necessary steps for
bringing the Postal work into normalcy.
In the event of no improvement, this Divisional Union will have no other option
to follow the calls of Circle and Central head quarter union for the following
program of action.
1.
Gate meeting
protests at Divisional level on 10-06-2016.
2.
10th to 14th , June-2016 : Post card campaign
3. 16th June-2016 : Dharna at Circle
office
4. 17th & 18th June-2016 : Protest
Black badges
5. 30th June-2016 : Protest in front of
Directorate , New Delhi.
We hope every effort will be made to restore
normalcy in postal operations at the earliest to save the image of the department
as well as to minimize the problems of working staff.
Thanking
you Sir,
Yours faithfully,
(K.VENKATESWARLU)
Divisional Secretary
Copy to:
The Circle Secretary, AIPEU , Gr-C , AP
Circle , Hyderabad
For information.
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